USPS OIG: The USPS and Emerging Technology
"Technological innovation has advanced at an increasingly fast pace over the past decade, creating both opportunities and disruptions in virtually every industry, including the postal industry. In this paper, the OIG revisits some of the technological developments discussed in its previous work to assess which remain relevant today, where the Postal Service has implemented or piloted new technology, and which are important for the Postal Service to consider for implementation in the future."