USPS paid out a total of $5.1 million over a 3.5-year period to settle grievances at Springfield P&DC
"We found that the work environment in the Springfield P&DC negatively affected operations at the facility. In a statistical sampling of grievances with payouts and other supporting documentation from management, we identified multiple documented allegations of physical and verbal attacks resulting in employees regularly experiencing a hostile working environment. Additionally, employees refusing to sign required forms or follow management’s verbal instructions further undermined operations."