|
"In May 2021, the OIG received requests from Maryland Congressmen C.A. Dutch Ruppersberger and Kweisi Mfume to review mail delivery and customer service operations at select units in the Baltimore area. Constituents had been contacting the two congressional offices with complaints about mail delivery and other customer service issues. In response, we did an initial analysis of service performance and customer complaint data. We found not only had the Baltimore region not met the service targets for four postal products over a 92-week period, but that it also had higher than normal missing mail and package inquiries." |
